So i bought the asurion excellence plus insurance plan for my phone (IPhone 5s). A few months later my phone started not working very well.
I looked into getting it fixed. A long process. I got sick of it and so finally i filed a claim to have it reimbursed. After all on my documents it says if ur not satisfied they'll give u 4 replacements or a full reimbursement (guess they decide if we're satisfied or not...) After a month of back and forth they told me they'd cancelled my claim it wasn't valid.
Not their fault the phone was faulty. No refund for a stupid fone or for the insurance plan. Lost 700 dollars and havta go buy myself a different phone.
Wow. Pissed is the word.
Product or Service Mentioned: Asurion Cell Phone Claim.
Reason of review: Defective phone and unwilling to refund.
Monetary Loss: $700.
Preferred solution: Full refund.
Asurion Cons: Unfair claim resolution.