Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Back in October I contacted Asurion regarding a purchase that I made in February 2016. I've been getting the run around regarding replacement or reimbursement since the claim was first opened back in October.

Fast forward, I contacted Asurion again this morning, was asked by the representative Denise if she could place me on a "brief" hold and left me on hold for approximately 40 mins of the 44 mins 17 secs that I was on the call.

The representative then proceeded to disconnect the call. This ENTIRE experience has been totally inappropriate, unprofessional needless to say it was disrespectful to treat a consumer as such!

Product or Service Mentioned: Asurion Electronics Claim.

Reason of review: Poor customer service.

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