300 2nd Ave S, Nashville, TN 37201, USA
Not resolved

Asurion has the WORST customer service I have ever experienced. I have paid for our 5 cell phone insurance for years and when it was time to submit a claim we have been lied to (they told us they would send us a new phone but they sent us a bad non working refurbished phone).

We were suppose to get a new phone today, it did not arrive and we have so far spend over 3 hours on the phone with them. They keep transferring us and then hanging up on us.

SO INCREDIBLY FRUSTATING. I have spend hundreds of dollars in insurance over the year and submit one claim and they are treating me like dirt.

Product or Service Mentioned: Asurion Cell Phone Claim.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

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