Not resolved
1.0
Details
0 comments

My phone screen cracked. Verizon said to get it fixed through Asurion since I have the insurance.

I called them they said I have to stay in my town only to get it fixed. Won't allow me to venture outside of my area. What? Want me to buy a new phone.

Of course they do! They said the store I want to go to doesn't have the screen for my phone. I called the store myself and it does and it has plenty of them. I called Asurion again to tell them this but they won't budge.

Telling me it's not allowed. Why am I paying over $500 for insurance then? Horrible. I don't have money for a new phone that's why I want to get it fixed.

It's just a crack I don't need a whole new phone.

Scam. Canceling the insurance.

Product or Service Mentioned: Asurion Cell Phone Claim.

Reason of review: Poor business practices. Trying to scam me as a customer. Now they don't have me as a customer..

Preferred solution: Deliver product or service ordered.

Asurion Pros: Felicia, Felicia the second rep i spoke with was very nice.

Asurion Cons: Denied claim, All i get is excuses, Did not provide purchased service, Everything about this company.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews