My phone screen cracked. Verizon said to get it fixed through Asurion since I have the insurance.
I called them they said I have to stay in my town only to get it fixed. Won't allow me to venture outside of my area. What? Want me to buy a new phone.
Of course they do! They said the store I want to go to doesn't have the screen for my phone. I called the store myself and it does and it has plenty of them. I called Asurion again to tell them this but they won't budge.
Telling me it's not allowed. Why am I paying over $500 for insurance then? Horrible. I don't have money for a new phone that's why I want to get it fixed.
It's just a crack I don't need a whole new phone.
Scam. Canceling the insurance.
Product or Service Mentioned: Asurion Cell Phone Claim.
Reason of review: Poor business practices. Trying to scam me as a customer. Now they don't have me as a customer..
Preferred solution: Deliver product or service ordered.
Asurion Pros: Felicia, Felicia the second rep i spoke with was very nice.
Asurion Cons: Denied claim, All i get is excuses, Did not provide purchased service, Everything about this company.