Not resolved

My phone screen cracked. Verizon said to get it fixed through Asurion since I have the insurance.

I called them they said I have to stay in my town only to get it fixed. Won't allow me to venture outside of my area. What? Want me to buy a new phone.

Of course they do! They said the store I want to go to doesn't have the screen for my phone. I called the store myself and it does and it has plenty of them. I called Asurion again to tell them this but they won't budge.

Telling me it's not allowed. Why am I paying over $500 for insurance then? Horrible. I don't have money for a new phone that's why I want to get it fixed.

It's just a crack I don't need a whole new phone.

Scam. Canceling the insurance.

Product or Service Mentioned: Asurion Cell Phone Claim.

Reason of review: Poor business practices. Trying to scam me as a customer. Now they don't have me as a customer..

Preferred solution: Deliver product or service ordered.

Asurion Pros: Felicia, Felicia the second rep i spoke with was very nice.

Asurion Cons: Denied claim, All i get is excuses, Did not provide purchased service, Everything about this company.

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