If you want a screen repair, good luck! I cracked my screen on a 5 month old phone, and cannot get it fixed.
My repair deductible just went down to $49, but there is no way to do that. I checked my zip code, and I am apparently not in the eligible area. I checked all the zip codes within 50 miles of me, with no luck. I checked a city that I am going to next week, no luck.
Curiously, I checked zip codes all throughout NEW YORK CITY and they can't even repair it in the most populated city in the country. THIS HAS TO BE A SCAM RIGHT?!? I am absolutely furious that I pay for this service every month, am advertised that my deductible went down, and then realize that I cannot even do what they say they can do. So instead of the $49 that I am advertised to fix my perfectly good working phone, I am forced to get a replacement for $225.
That is just not right! I have talked to multiple representatives, e-mailed, called, tweeted, sent feedback to the CEO, and I don't know what to do next.
Product or Service Mentioned: Cell Phone Repair.
Reason of review: Warranty issue.
Monetary Loss: $176.
Preferred solution: I want my screen repaired for the price I was advertised. If it is not possible to get the screen repaired, I would like a replacement for the same repair price. Don't try to trick your customers like this!.
Asurion Cons: Incorrect information given, Poor customer service, It is a scam, I pay for something that is pointless, Screen repair is not an option.