Not resolved
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
3 comments

If you want a screen repair, good luck! I cracked my screen on a 5 month old phone, and cannot get it fixed.

My repair deductible just went down to $49, but there is no way to do that. I checked my zip code, and I am apparently not in the eligible area. I checked all the zip codes within 50 miles of me, with no luck. I checked a city that I am going to next week, no luck.

Curiously, I checked zip codes all throughout NEW YORK CITY and they can't even repair it in the most populated city in the country. THIS HAS TO BE A SCAM RIGHT?!? I am absolutely furious that I pay for this service every month, am advertised that my deductible went down, and then realize that I cannot even do what they say they can do. So instead of the $49 that I am advertised to fix my perfectly good working phone, I am forced to get a replacement for $225.

That is just not right! I have talked to multiple representatives, e-mailed, called, tweeted, sent feedback to the CEO, and I don't know what to do next.

Product or Service Mentioned: Cell Phone Repair.

Reason of review: Warranty issue.

Monetary Loss: $176.

Preferred solution: I want my screen repaired for the price I was advertised. If it is not possible to get the screen repaired, I would like a replacement for the same repair price. Don't try to trick your customers like this!.

Asurion Cons: Incorrect information given, Poor customer service, It is a scam, I pay for something that is pointless, Screen repair is not an option.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1636415

Exact same situation here, and I live in San Francisco. How in the world can Asurion not have a repair center anywhere near this cosmopolitan city. SCAM and filing a consumer report next week.

Anonymous
#1624610

they cant even provide service down the street from their head quarters

Anonymous
#1581564

Going thru the same situation. So bogus.

You May Also Like