Not resolved
1.3
Details
3 comments

If you want a screen repair, good luck! I cracked my screen on a 5 month old phone, and cannot get it fixed.

My repair deductible just went down to $49, but there is no way to do that. I checked my zip code, and I am apparently not in the eligible area. I checked all the zip codes within 50 miles of me, with no luck. I checked a city that I am going to next week, no luck.

Curiously, I checked zip codes all throughout NEW YORK CITY and they can't even repair it in the most populated city in the country. THIS HAS TO BE A SCAM RIGHT?!? I am absolutely furious that I pay for this service every month, am advertised that my deductible went down, and then realize that I cannot even do what they say they can do. So instead of the $49 that I am advertised to fix my perfectly good working phone, I am forced to get a replacement for $225.

That is just not right! I have talked to multiple representatives, e-mailed, called, tweeted, sent feedback to the CEO, and I don't know what to do next.

Product or Service Mentioned: Cell Phone Repair.

Reason of review: Warranty issue.

Monetary Loss: $176.

Preferred solution: I want my screen repaired for the price I was advertised. If it is not possible to get the screen repaired, I would like a replacement for the same repair price. Don't try to trick your customers like this!.

Asurion Cons: Incorrect information given, Poor customer service, It is a scam, I pay for something that is pointless, Screen repair is not an option.

  • Scam
  • Fraudulent Cell Phone Insurance
  • Asurion Customer Service
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1636415

Exact same situation here, and I live in San Francisco. How in the world can Asurion not have a repair center anywhere near this cosmopolitan city. SCAM and filing a consumer report next week.

Anonymous
#1624610

they cant even provide service down the street from their head quarters

Anonymous
#1581564

Going thru the same situation. So bogus.

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews