Lets just say I've memorized the menu options on their customer service line which is a sorry excuse for customer service. The technician came out and did an incomplete job when I asked him to fix it he said I'd have to call Asurion, upon trying to call them to report him leaving without fixing my device the lady on the phone told me I'd have to go back to the verizon store.
I was outraged. After talking to 4 different customer service people they sent my phone to the wrong address.
I'm now 3 more calls deep and I don't even know if I'm getting my replacement phone. All I had was a simple screen fix.
Product or Service Mentioned: Cell Phone Repair.
Reason of review: Bad quality.