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The tech came out to fix my phone, broke a sensor, told me there's no fixing it and the phone would have to be replaced and to wait for them to contact me. Few weeks later I reached out to Asurion, whom told me the tech said the damage was already done.

How could I break the sonsor in the phone?? Anywho. After an hour on the phone, they said fill out this paper and send a copy of your ID... AND WE WILL GET IT SENT OUT TO YOU, NO CHARGE.

Now, imbonbthe phone with them again because it is requiring me to pay a fee. This company is so disorganized.

*** I pay for insurance for so many years and the one time I needed my screen replaced, it all gets messed up. It's a joke, and the wait times are ridiculous.

Product or Service Mentioned: Asurion Cell Phone Replacement.

Reason of review: Poor customer service.

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