Had my cell phone screen cracked and possible water damage. Asurion cell phone insurance sent me an envelope to put the phone in to send to them.
I did that and they claim they never received the phone and have no tracking on it. They won't pay my claim on my cell phone so now I'm out $400 and paid for insurance every month! I even have insurance if the phone was lost it would be replaced! Never had a company treat me so badly and not even care if they lose our business, so they most be making a lot of money for our monthly payments and not replacing or reimbursing for your new phone.
What a joke!
Any advise or similar situation. I may take them to small claims court because it was up to them to put insurance on the prepaid envelope they sent me!
Product or Service Mentioned: Asurion Cell Phone Claim.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
Asurion Pros: Thought of having insurance when i paid for it.