Portland, Oregon
Not resolved

Had my cell phone screen cracked and possible water damage. Asurion cell phone insurance sent me an envelope to put the phone in to send to them.

I did that and they claim they never received the phone and have no tracking on it. They won't pay my claim on my cell phone so now I'm out $400 and paid for insurance every month! I even have insurance if the phone was lost it would be replaced! Never had a company treat me so badly and not even care if they lose our business, so they most be making a lot of money for our monthly payments and not replacing or reimbursing for your new phone.

What a joke!

Any advise or similar situation. I may take them to small claims court because it was up to them to put insurance on the prepaid envelope they sent me!

Product or Service Mentioned: Asurion Cell Phone Claim.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $400.

Preferred solution: Full refund.

Asurion Pros: Thought of having insurance when i paid for it.

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put in a claim for a lost phone


They will make you pay another $200 deductable, its a scam!

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