New York, New York
Not resolved

I had insurance on my ATT phone through asurion. I receieved my new phone quickly with a return envelope.

I sent that back several weeks ago and am now getting calls from ATT that it has not been received. i have been asking for a USPS tracking number and no one can provide that for me. I am not going to take responsibility for the lost item as between ATT and asurion they point the finger at one another. I have been working on this today for 3.5 hours and no one can help me regardless of what dept i get to.

now, yesterday i get a random email from someone saying they bought my phone on ebay and they have all my info.

what do i do now? no one can help me anywhere.

Product or Service Mentioned: Asurion Cell Phone Insurance.

Reason of review: Poor customer service.

Monetary Loss: $100000.

Preferred solution: Let the company propose a solution.

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