Houston, Texas
Not resolved

I purchased their insurance through Verizon. My son's iphone was dropped and broken.

After paying the deductable they sent a phone that is listed as "refurbished by Asurion." It worked for one week. I took it to Apple who ran diagnostic testing and inform me that the hardware is defective. Per the Apple Genius Bar employee who helped me, they see this multiple times a day. Asurion ships out refurbished phones that don't work properly or fail shortly after receiving them.

They will send you any iphone, regardless of color, hard drive size, or how damaged the outside of the phone is.

You are much better off saving the insurance money and paying for a new phone from Apple. It will be less expensive and was easier than trying to deal with Asurion.

Product or Service Mentioned: Asurion Cell Phone Insurance.

Reason of review: Bad quality.

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