I lost my phone, most likely stolen.
A week later, Assurion sent the phone.....only it was a different color than what I had asked.
When I called them, the service girl put me on hold for five minutes. Then comes back to say my phone only comes in one color. Hmm. Come again? It comes in TWO colors and one of them is what I had and requested! Then, she puts me on another hold for another five minutes, comes back to tell me she will transfer me to another unknowledgeable and more condescending 'service' individual. After condescendingly telling me over and over they are out of stock in the color I wanted, she tells me to return the phone and get the deductible back if I am so unpleased. Once I hung with her, I find hear from a AT&T rep that this is VERY rare and never happens. So Assurion has been busted in a few lies in 10 minutes. Just a lack of professionalism, knowledge, and care and for the situation.
I'm never getting insurance from them again and will make sure to pass the word around to never ever get insurance with assurion. Insurance should cover new phones.
Monetary Loss: $650.