Update by user Jan 17, 2017
I assume Verizon gets a kickback for every policy sold. Otherwise their employees would never recommend such a disgraceful policy.
Original review posted by user Jan 16, 2017
I have contacted hundreds of friends and asked them to read the small print on their Asurion "insurance" policy. I assume they are not regulated or they'd be closed down by now.
Disgraceful, rude, slow. Waited days for a USED phone. Couldn't walk in Verizon and get it. Had to sit at home waiting for UPS all day.
Their website is pathetic.
Keeps insisting you do things to your disintegrated phone and provide information that is only available on the old phone. If it would do any good, I'd buy a full page ad in the NY Times to warn others not to buy this disgraceful policy.
Product or Service Mentioned: Asurion Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $199.
Preferred solution: Full refund.
Asurion Cons: Non- caring customer service.