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I paid $100 for the insurance up front sold through Verizon. my phone was stolen and Asurion had me pay another $199 for a replacement which I tried to get working and couldn't.

Took it to the Apple store and they said the reason the touch screen didn't work was because it wasn't an Apple part. I use it for my business and i could not answer call or texts that were coming in. I sent it back for a refund. A couple weeks later, I had not gotten a refund and had to call them to get it.

They are truly a rip off and I resent Verizon as well for bing in cahoots with this company. How can I support this claim with a photo?

A photo of the returned phone? Seriously.

Product or Service Mentioned: Asurion Cell Phone Replacement.

Reason of review: Return, Exchange or Cancellation Policy.

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