I filed a claim that my phone was stolen, they said they will send a new one for $200.00 next day, fortunately I found my phone the ff. morning and called ATT to reconnect it.
I called Asurion not to send the phone, but they said it was already send out, they advise me once I received the phone I send it back, I did and with their tracking number they received the item. I called them and they said we will process the refund. My credit car was charge $200.00, and I called ATT the said I will have a credit in 1/2 billing, I waited. but then they still charging me with no credit.
I called Asurion, and they said they cannot give my refund because I send them a wrong phone and not the one they sent.. I told them after a 1 1/2 month? and nobody call or send mail about the issue. I ask them "where is the wrong phone you said I send?
why didn't call me or send it back to me" The customers serice said ""It's in the Warehouse, we don't know" If I Know this will happen... I just keep the phone, but I don't want to do FRAUD, which I found out here that they were the one who is FRAUD, I cancelled my insurance and telling more people to stop trusting this company....
Product or Service Mentioned: Asurion Claim.