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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!! The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site. If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.
"ASURION WIRELESS INS 8666672535 TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-2535 and request that they cancel the transaction before it's authorized. So I called the...
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121 comments
Anonymous
#1761086

Had to leave my phone at work for my screen to be fixed unknown tech comes fixes phone also helps himself to 306.86 through NFC google pay...unfortunately for him he was caught on work camera with phone in hand when the last used time stamp...asurions response is put me on hold for as long as possible to tell me everyone in this department is gone..see you in court mf's...

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Most Helpful
Review
#481646 Review #481646 is a subjective opinion of poster.
Service
Asurion Claim
Loss
$99

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Verified Reviewer

Asurion review: This insurance is a scam

1.0
Details
I am not sure why I pay for this service. I pleaded with them to work out a deal with the Verizon Store so I could replace my phone because I have to travel super early in the morning and they said to just pay up front the total amount for a new phone in store with a credit card and they would reimburse me in 5-7 business days. Well got to the store and they refused to let me pay with a credit card in store and I ended up paying $1377 up front in cash to be able to get a REPLACEMENT phone! Insurance is a SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you for the help Insurance...
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Review
#1725028 Review #1725028 is a subjective opinion of poster.
Service
Asurion Replacement
Cons
  • Terrible at best
  • No resolution offered
  • Total con job
Reason of review
Return, Exchange or Cancellation Policy
Loss
$249
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Service Of My Life
  • Asurion Insurance Scam
1.0
Details
Had requested phone replacement as local att store said I needed it. Two hours later even though phone was not yet shipped I called ASURION to cancel shipment, as my phone started working, but they refused and sent it anyway. I immediately printed their emailed return...
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Review
#1725010 Review #1725010 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Asurion review: To ask questions

1.0
Details
too many pass it on to the next guy !!!
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Review
#1723025 Review #1723025 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • No pros all a con
  • Customer service
Cons
  • Poor communication
Reason of review
Poor customer service
Loss
$250
Preferred solution
Price reduction

Asurion review in San Diego, California: Lost phone

I lost my phone in my hometown of Santa Cruz. I had to leave town today back to college before finding my phone. Now I am in San Diego needing and without a phone.
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Review
#1720371 Review #1720371 is a subjective opinion of poster.

Asurion review: DO NOT BUY

Been trying to get an answer going on 2 weeks now to to about my Bissell Crosswave. I heard every excuse from them. Now they tell me check is on the way, never been so disappointed with anything as much as this. Would never purchase their plan again.
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Review
#1718658 Review #1718658 is a subjective opinion of poster.
Cons
  • Unorganized
  • Worst customer service and lies
  • No supervisor to speak to on the phone
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

Asurion review in New Orleans, Louisiana: Din’t Do it.

1.0
Details
What a rip off operation. It’s fixed for them to win.
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Review
#1717905 Review #1717905 is a subjective opinion of poster.

Asurion review: Avoid admitting to finding a lost phone.

1.5
Details
Lost phone and several weeks later I found it in a cabinet I had been working on in my cabin. They did provide me with a replacement for 140+ dollars. I found the phone and took it to Verizon Corporate store and the said they would give me $70 for the phone until I said it was replaced by insurance. I then spent several hours on the phone with Asurion to just get a return label and they said that I get no credit for finding and returning the lost phone, I said what incentive is there for someone to find and return a lost phone if there is no credit provided?Just throw the phone away and don"t feel guilty ' I'm cancelling my insurance today.
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Review
#1717633 Review #1717633 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • You get a replacement phone the next business day
Cons
  • Take money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Let the company propose a solution
Tags
  • Poor Assurion Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asurion review: DON'T TRUST THEM

2.3
Details
I got my replacement phone 2 weeks ago. I didn't break it, there's no water damage or anything like that. It just stopped working. The way Asurion works is they re-manufacture the devices that you send in broken and those are the ones they send you for half-price. This makes the new half-price phones faulty. Mine only lasted 2 weeks.
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Review
#1717077 Review #1717077 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • Customer care staff trying to be helpful
  • Website to start claim
  • Over night delivery
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Tags
  • verizon cell phone insurance
  • Expedite replacement phone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asurion review: DO NOT PURCHASE WARRANTY WITH THEM AND TELL YOUR PHONE PROVIDER YOU WILL CONTINUE WITH THEM UNTIL THEY GET A LEGITIMATE INSURER

We followed all their rules and procedures and they still charged us $600, 3X the quoted cost. Honestly with all the hassles, not worth paying for the insurance on a monthly basis, better to self insure, and buy a phone when you damage yours.
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Review
#1716760 Review #1716760 is a subjective opinion of poster.
Cons
  • Pain to deal with
  • Not worth the coverage cost
  • Sent defective phone
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Poor Assurion Customer Service
  • Failure To Send A Working Phone

Contact Asurion Customer Service

Website:
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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Latest Question

Asurion Questions

I DO NOT recommend Asurion

1.0
Details
I filed a claim for a repair on my Note 10 plus. I mailed my phone on 11/6/19. On 11/10 I was informed they cannot repair my phone, they would mail ot to me and i would get a tracking number via email. Well, no tracking and to date, 11/19, i still have not received my phone. Ive called multiple times and no one can seem to find my phone. I contacted Corporate office and they came to the same conclusion...no tracking info and no phone. This has been the most unprofessional and WORST customer service experience of my 48 years of life. DO NOT USE ASURION. They have successfully lost my $1200 phone with absolutely zero information moving forward. Once i finally get my phone back i will be researching another insurance provider for my phone
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Review
#1712049 Review #1712049 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lost my note10 plus
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
RETURN MY PHONE .....ASAP