phone claim insurance service customer service replacement customer money screen replacement phone
3.0
Details
We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!! The Asurion web site says...
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1 comment
Anonymous
#1695877

Asurion's BAD customer service forced me to look into other options, and I now only purchase my phones through Apple directly and still have my Verizon plan. I will never, ever do anything with Asurion again.

One of my many issues with them involved proof from Verizon (in a three-way conversation with Asurion) that I had insurance on my phone, but Asurion said that because their system didn't show it they would not cover my phone replacement. Literally, I had statements showing the monthly payments. Verizon said there was nothing they could do.

How about that one? People need to start bashing Verizon and then maybe Verizon will have to hold Asurion's feet to the fire.

Featured
Review
#1215095 Review #1215095 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Promptly issued device
  • Quick service
Cons
  • Misleading website
Reason of review
Not as described/ advertised
Loss
$61
Preferred solution
Price reduction
Tags
  • False advertised price
Most helpful review
"ASURION WIRELESS INS 8666672535 TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-2535 and request that they cancel the transaction before it's authorized. So I called the...
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121 comments
Anonymous
#1761086

Had to leave my phone at work for my screen to be fixed unknown tech comes fixes phone also helps himself to 306.86 through NFC google pay...unfortunately for him he was caught on work camera with phone in hand when the last used time stamp...asurions response is put me on hold for as long as possible to tell me everyone in this department is gone..see you in court mf's...

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Review
#481646 Review #481646 is a subjective opinion of poster.
Service
Asurion Claim
Loss
$99

Claims service | Asurion review

I had started a claim as i lost my phone. Due to some reason i had to go out of country. And when i check my claim they said that your phone is not available. I checked my claim once a week and still no phone available at the moment message pops up and when i checked on 13-14 week my claim was not there
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Review
#1767155 Review #1767155 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Order processing issue
Loss
$1800

Do I have insurance coverage? | Asurion review

4.6
Details
I think what could be done is the title of pissed customer because I wasn't a pissed customer. I was just taking care of an insurance claim I had her my TV and my computer.
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Review
#1763530 Review #1763530 is a subjective opinion of poster.
Product
Lg Electronics 42Lk450 Tv
Reason of review
Good customer service

Im bot sure how to fill out the afidavit and im trying to contact asurion now

I'm bot sure how to fill out the affidavits and I'm trying to contact asurion now
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Review
#1763115 Review #1763115 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Deliver product or service ordered

Stay away from this company | Asurion review

have 1yr old LG stove and the oven fan runs all the time when cooking. It is only to do this if you are using the convection mode. anything that needs to cook on the bottom like pies or cornbread or to brown on bake mode will not work as the fan will not turn off. Have tried for a week to get Asurion on phone all you do is just listen to music-tried chat not working-tried on line no luck
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Review
#1762230 Review #1762230 is a subjective opinion of poster.
Cons
  • Will not answer phone-chat option not working-online no help
Reason of review
Warranty issue
Loss
$806
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Sedonya Supervisor

Not worth the monthly payment very unreliable | Asurion review from Chicago, Illinois

1.0
Details
For the 4th time 2 separate phones I have scheduled to get screens replaced and get no shows from technicians. I have taken off work several times only for a no show to occur. Every time that I have called customer service has told me sorry lets reschedule or buy a replacement phone. I dont understand why I pay for insurance for 6 devices but have no guarantee that they will be fixed if they get damaged.
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Review
#1761238 Review #1761238 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Be aware they will drag out your claim for months. | Asurion review from Cherokee, North Carolina

1.0
Details
I had 3 years on a security camera system. It died less than 2 years. Sent it to them for repair, they never opened the cover, sent it back as repaired. Sent it back again, after hours of effort. They always want more details, even if you have sent receipts, they want them again... and again, and again. I almost gave up after totally wasting a lot of time, and stress. What one agent tells you, the next will contradict. Total scam.
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Review
#1760284 Review #1760284 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan

Run...don't buy the warranty. | Asurion review

1.0
Details
The idiot at HD pushed us into purchasing an LG refrigerator. So we bought the warranty. Three years later we wake up to a none cooling refrigerator. Guess...what...call HD...call LG....call forwarded to Asurion...a big run around. 11 days without a refrigerator and no one has come. Great way to do business...or screw people.
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1 comment
Anonymous
#1808276

They will send repair people after repair people until they find one to say it's your fault and then tell you to take a hikr

Review
#1760071 Review #1760071 is a subjective opinion of poster.
Product
Asurion Refrigerator Warranty
Reason of review
Warranty issue
Loss
$2500

Don't use them!!!! | Asurion review

I have a GE range that they keep paying to repair which is costing them MORE that paying me what I paid for it and being through with the claim. The control board has been replaced twice which they say part cost $300 and now there is another one to be put on and another $300 for a total of $900!!!! Not counting the labor charge to do it. I paid $1100.00 for the range. Due your math!!!! What would be the most logical thing to do???? Been without an oven off and on since August and completely without since Dec. and no one cares. Poor customer service and no common sense.
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1 comment
Anonymous
#1808278

We had 11 repair people all said our washer was beyond repair, one even said it was clearly built from used parts. They finally got last guy to say Bottom had some rust so it must be our fault.

Too bad so sad. Dryer was 2.5 years old, only worked for 9 months

Review
#1757391 Review #1757391 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1348
Preferred solution
Full refund

Defected replacement | Asurion review from Peachtree Corners, Georgia

1.8
Details
Called for replacement of a defected phone on 3rd January. I have not received the replacement yet. Phone will not charge
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Review
#1757059 Review #1757059 is a subjective opinion of poster.

Contact Asurion Customer Service

Website:
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I've had nothing but terrible experiences with Asurion. They are terrible and have terrible customer service representatives and management. 12/4/2019 I called to get a new device because as we all know Asurion sends out refurbished devices. Well the one I had was...
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Review
#1756255 Review #1756255 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Run Around Answers
  • Defective Phones