Asurion Reviews

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Repair problem

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Tech did not show up for schedule appt. on 9/8, waited for 2 1/2 hours. was told that I would have to schedule a new appt for 3 days later and that there was not a place in my area to walk for repair, call back again last rep did find a place in my area that I could take the phone to get it repaired. phone was repaired but was told that they ran into a problem during the repair, the face ID was working anymore and that I had to call verizon to get it taken care of, Genuine parts were not used to repair phone.

User's recommendation: make sure the information is give to the customer correctly.

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ID
#2160030 Review #2160030 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Pros
  • Ease of online claim
Cons
  • Reliance on multipe sub-contractors
  • Frustrating and unsatisfactory
Preferred solution
Full refund
Most helpful review
New Reviewer
"ASURION WIRELESS INS 866667**** TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-**** and request that they cancel the transaction before it's authorized. So I called the...
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123 comments
#1825095

Just got a $150 charge and I've never heard of this company. Cancelled my card!!! 2/13/2020

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ID
#481646 Review #481646 is a subjective opinion of poster.
Location
Houston, Texas
Service
Asurion Claim
Loss
$99
Needed service on my appliance. Called them, they identified me and the appliance, but couldn't find my service contract, even though they had sent me a payment confirmation when I purchased it, as well as a second email with the contract number. But they couldn't find...
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ID
#3014574 Review #3014574 is a subjective opinion of poster.
Location
Cupertino, California

Pissed off

I wish I could give them negative stars. Management sucks, they lie dont do what they are supposed to treat their employees like garbage and generally are a total joke.

User's recommendation: Never ever ever.

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ID
#3014118 Review #3014118 is a subjective opinion of poster.

SIM card

I never received a SIM card for a replacement phone that was received over there week ago. I was told that it was on back order. To this day, NOTHING!

User's recommendation: Run.

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ID
#3014066 Review #3014066 is a subjective opinion of poster.
Location
Moultrie, Georgia
New Reviewer

The technician didn't show up

I filed a claim set my appointment between 5p.m and 7p.m on October 26th, no one called, text nor didn't show up. I'm highly disappointed because my time was wasted. No one called to check on the quality of service I received.
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ID
#3012275 Review #3012275 is a subjective opinion of poster.
Pros
  • In home replacement & set up
Cons
  • No access to peolle with authority
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Havnt received refund on espresso maker

Busy signal on assurian line? I thought customer service had tons of lines. Ive never gotten busy signal on a customer service line
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ID
#3012148 Review #3012148 is a subjective opinion of poster.
Product
Gaggia Espresso Machine
Pros
  • Originally handled claim speedily
Cons
  • No refund yet
Loss
$450
Preferred solution
Full refund
New Reviewer

Was charged $300

My old Samsung Galaxy S21 Ultra screen broke, and you sent me a new phone. I took longer than I was supposed to in the return process because I wanted to see if any store could access my pictures and back them up. No one could, so I just got the phone in the mail. Will I get my $300 refunded by chance?

User's recommendation: Send in your phone on time regardless.

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ID
#3006060 Review #3006060 is a subjective opinion of poster.
Pros
  • Freindly promising reterick
  • Relative ease of submitting a claim
  • Friendly
Loss
$300
Preferred solution
Full refund
New Reviewer

As ur ion stole five hundred dollars from me

I filed a claim Sept 20 asurion sent my new phone all good I sent back my old one thinking everything was fine I woke up this morning with five hundred and fifty dollars missing from my account I'm so disappointed in them for not communicating first or an attempt to resolve the issue with the postal service before stealing my money very frustrating.
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ID
#3006006 Review #3006006 is a subjective opinion of poster.
Pros
  • Cant think of any right now
Preferred solution
Full refund
New Reviewer

Can’t get my claim to go through

Your online claim is a joke took thousand pics of the back of my drivers license to prove who I am and wont take now I call and get a busy signal
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ID
#2999764 Review #2999764 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Deliver product or service ordered

Terrible Quality and Customer Service

I filed a claim to have my Treadmill serviced. I was told they cannot locate a service provider in my area. I need to find one and they can reimburse me. That is ridiculous because if I have to do it myself, I did not need to pay them for a plan. They should not issue plans in areas they are unable to service. One of the poorest displays of quality and customer service I have seen.

User's recommendation: Would not recommend them.

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ID
#2998029 Review #2998029 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Defective replacement phone

I paid to have my phone replaced about 2 months ago. My new phone arrived promptly. Unfortunately this phone does not have a properly operation Navigation System. I have tried a bunch of stuff through settings, and even took it to an Apple service store and paid to have it reset, but the navigation doesnt work properly on any map or navigation app. I believe you sent me a defective device
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ID
#2997469 Review #2997469 is a subjective opinion of poster.
Pros
  • Fast service
  • Efficiency
Preferred solution
A replacement iPhone X that works

KRIZ ...... SUPER HELPED ME - - - when the second-level tech could not

Kriz - at regular level Asuriion - apologized for the mess I encountered yesterday - and the LACK of help - - - plus leaving me disconnected - computer and printer. Kriz reconnected everything today - QUICKLY and MOST KINDLY. SMART TECH ...... and very, very kind!
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ID
#2997059 Review #2997059 is a subjective opinion of poster.
My Galaxy S21+ stopped working for no reason. I spent two hours the first day on the phone dealing with them, and at the end was assured by phone would be REPLACED, by Monday or Tuesday. 2 to 3 days after the phone broke. On Thursday I called again to find out where...
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ID
#2995287 Review #2995287 is a subjective opinion of poster.

Still not received money

Didn't get $100 back yet and phone was turned in was trying to figure out what is going on with it thanks for the help
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ID
#2994602 Review #2994602 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Checking on galaxy tab A replacement

I cracked the screen on my Tab A and was sent an LG replacement and it is inferior to the Samsung and last Thursday I was told by Asurion that they would send me a Samsung within 5-7 days.
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ID
#2994586 Review #2994586 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Refurbished iphone

My iPhone was stolen got a refurbished iPhone from Asurion. Its crap. They told me it was because my iCloud was compromised. Wanted to sell me more insurance. What a joke!

User's recommendation: Do get their insurance.

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ID
#2994258 Review #2994258 is a subjective opinion of poster.
Location
Seward, Nebraska

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