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In May, I sent my laptop off to be repaired for a busted retina screen. It was gonnen it back to me fairly quickly. When I got it back, the rubber gasket around the screen was loose. Also, after about 2-3 weeks of having it repaired, right when I was going to go on...
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1.0
I liked
  • How they seem reliable
I didn't like
  • Poor customer service
#1173378
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I cracked the screen on my laptop and needed a replacement screen. I sent it out and they took over a MONTH to fix it. On top of that they WIPED MY HARD DRIVE. They claimed they wanted to make sure, “It was working properly” which, is just unbelievable and is void of...
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1.1
#1173161
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Just terrible customer service. I was cut off the first time after a 16 minute hold. The second time I asked them to call me back if we got disconnected and no call back!! That's now 30 minutes of hole time. Now, on hold again for another 8 minutes plus. What a great...
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#1171210
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Asurion - Unprofessional, bad policy that would drive away customers

Asurion
#1170422
1.0
Details
The reps have attitude They make it in hard to get replacement device They promised me one phone and sent the wrong one Never had such a bad experience as a paying customer
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Asurion - Worst Insurance company

Asurion
#1168845
1.0
Details
Asurion is one of the worst companies i’ve dealt with. Not only is the customer service terrible but they are also very negligent and they have unfair business practices.
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Asurion - Worst service ever. Made my phone worse

Asurion
#1167329
1.0
Details
Tech guy fixed my screen! But put phone back together wrong. Can’t hear anything, and screen does what it wants to. Worst service ever. Called to tell them, guy said we did our job. What a joke! Y’all suck
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Asurion - Sucked

Asurion
#1164198
I was given a replacement phone of lesser quality, with ovef $100 deductable
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My daughter's one month old iPhone 7 was snatched from her hand in San Francisco and I filed an online claim with Asurion. After four days with no response from Asurion, I went to their website to track the claim. I was presented with a box which informed me that the...
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Anonymous
Cynthia Zulim

I bought a $1000 iPhone X which was stolen and replaced by ASURION with a refurbished defective phone. they refused to replace it with a new phone and told me they only send r...

1.1
I didn't like
  • Customer service
#1168833
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My Xbox one went out and I had to file a claim. It took a week to get an email with the proper shipping label. So I shipp it off and after two weeks I receive my Xbox to find out they replaced my 1TB hard drive with a 500 GB. Not to mention the disc drive wouldn't work...
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1.6
#1168765
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Asurion is a sham company. They will continue to take premiums from you even if they deny your claim. It is theft. They have the most God awful, condescending, and rude employees I have ever encountered. It is my hope that they have competition I can use in the future....
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#1167914
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I sent my phone in to be repaired, the next day I received an email telling me they had some further questions. So I called them. I was told, in order for them to fix my phone, the screen needed to be repaired first at $125. I agree. He then says it could be tagged...
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1.0
Product
#1167248
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Asurion has the WORST customer service I have ever experienced. I have paid for our 5 cell phone insurance for years and when it was time to submit a claim we have been lied to (they told us they would send us a new phone but they sent us a bad non working refurbished...
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1.1
#1166587
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Just bought my phone iphone8. I got the insurance for $11 a month. That with a $149 deductible and signed a two year plan with Verizon. I just received a letter in the mail saying the new rate is $13 a month. I called Asurion and explain that we just agreed on this...
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#1164980
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Contact Asurion

Mailing Address:
ASURION
8880 Ward Parkway
Kansas City, MO 64114-2762
Phone:
(888) 524-6690
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I CALLED ASURION TO GET A REPLACEMENT PHONE , GOOD NEWS I GOT THE UPGRADED PHONE THE NEXT DAY....BAD NEWS THERE WAS NOT A CHARGER OR BATTERY WITH MY NEW REFURBISHED PHONE. CALLED THE COMPANY SAME DAY SAID WILL SEND OUT BATTERY AND CHARGER, I THOUGHT IT WOULD COME THE...
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1.7
I didn't like
  • Getting defective product
  • Waste of time and money
#1162264
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