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Pissed Consumer Interviews ?

We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!! The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site. If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.
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Asurion - Most Rude Customer Support

i had damage to a iphone with insurance through Verizon. When I called for replacement the customer service agent was very short and would not help me with my claim. Verizon had made a mistake on the insurance but Ausrion flat out refused to help me
Company wrote 0 private or public responses to the review from 8 hours ago.
#1425383
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Verizon switched us to Asurion insurance on our phones. We have had insurance from verizon for years. They told us that they would fix our phones in a day and charge $29 for our cracked screen. I had dropped the phone inside and the glass had a little crack in it and...
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Company wrote 0 private or public responses to the review from 1 day ago.
1.0
#1425028
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Asurion - Absolutely terrible

I filed a claim Nov 17th received a phone Nov. 21. The wrong phone since mine (256GB) was on backorder they decided to just send a 64GB. Was offered a check in place of the phone. It’s now DEC 13th and the 4th time I have been told, “something must have went wrong, we’re going to process the claim again” . Still no check
Company wrote 0 public responses to the review from Dec 13.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1423007
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I've been paying for this protection service since 2014. I dropped my cell phone this year and had a replacement sent in June, by October the replacement was giving me problems until the touchscreen finally gave out. (I did not drop nor was the phone damaged while in...
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Company wrote 0 public responses to the review from Dec 13.
#1422974
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Asurion ripoff

COMPLETE RIPOFF, AFTER 6 WEEKS OF PASSING THE BUCK, TELLING ME THAT SOMEONE WOULD BE IN TOUCH WITH ME IN 2 (TWO) DAYS (6TIMES WHICH THEY NEVER REPLIED) THEY FINALLY OFFERED A CHEAPER LOWER QUALITY REPLACEMENT TV, 65", NOT SAME BRAND, NOT SMART TV AS MY OTHER ONE, NOT 120HZ, AS MY OTHER ONE, 3 HDMI INSTEAD OF 5 COMPARED TO MY OTHER ONE, NEED MORE HDMI BECAUSE NOT BEING A SMART TV I MUST ADD MORE HDMI PERIPHERALS TO CARRY OUT THE SMART FUNCTION. FOR SOME REASON THEY WERE REALLY TRYING TO TAKE ADVANTAGE OF ME, I DON'T KNOW IF IT WAS BECAUSE I AM 71 YEARS OLD, BECAUSE I AM HEARING IMPARED, OR THEY HAVE SO MUCH BUSINESS THEY JUST DONT CARE. EDDIE HODGES
Company wrote 0 private or public responses to the review from Dec 13.
1.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1422874
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Filed a claim a month ago to have my sewing machine repaired. It is unusable. I have contacted Asurion 3 times about this in the last month, but have heard nothing. Are they hoping I’ll just give up and go away? Today I filed a complaint with the BBB. Not sure if it’ll...
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Company wrote 0 private or public responses to the review from Dec 11.
Anonymous
Anonymous

UPDATE: It took a bad review and a complaint to the BBB for Asurion to contact me. Their response? "Typically, broken or damaged equipment is not covered." Huh?? Then what DO ...

1.0
#1421158
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Asurion - They didnt help me enough

Asurion - They didnt help me enough
Sad How I can get the money back from my pool is broke
Company wrote 0 private or public responses to the review from Dec 07.
#1417959
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Here is the fact pattern: -cracked screen on my iPhone X -filed claim -they send me a envelope to return phone and I do -they notify me by email my phone cannot be repaired -I call them and according to associate, they can’t replace iPhone X glass because they can’t...
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Company wrote 0 private or public responses to the review from Dec 06.
1.0
#1417153
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I have paid monthly to these clowns for 7 years now and I have never had a bad experience until now. Lost my phone on 11/30/18 filed claim before 6 am got phone on 12/3/18 shipped new phone without a battery called 9 am spoke to Meghan she apologized said I would have...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Erik

Be more careful with your telephone. Or, do like me - I don't own one , the land line is more than adequate for my needs. I don't need another expense or aggravation, and nobo...

1.8
I didn't like
  • 5 days still no phone
  • Not having replacement phone equals loss of wages
#1415627
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Asurion - BUYER BEWARE

Purchased a 3 year power plus warranty on a pump for a diesel fuel tank. 26 months in, pump fails. Assurion calls and says because it was purchased by a municipality (one employee who uses pump) it is considered industrial use and not covered. Probably used less than a residential application, but they don't consider that!
Company wrote 0 public responses to the review from Dec 03.
#1414142
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