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Pissed Consumer Interviews ?

We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!! The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site. If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.
Most Helpful
116 comments
"ASURION WIRELESS INS 8666672535 TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-2535 and request that they cancel the transaction before it's authorized. So I called the...
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Anonymous
#1695045

I HAVE BEEN A LONGTIME VERIZON CUSTOMER, PAID INSURANCE OVER 10 YEARS. i LOST MY PHONE BEING A DISABLED VET. I RAN CLAIM CHARGE WAS $149.00 FOR A OLD S7 I SEEN ON EBAY FOR $55...

Author
Location
Houston, Texas
Loss
$99
Review #481646 is a subjective opinion of poster.
0 comments

Asurion - Awful Customer Service

1.0
Details
I have been TRYING to get my phone replaced for 2 days now and instead of giving me all the CORRECT information the 1st time I contacted them, I get half answers. I provided the documents they asked for only for them to say “oh we meant you need to send XYZ” so I send that only for them to say “sorry but now we need the affidavit signed by this person”. No less than 5 employees in 2 days have not given me complete or correct information to get my replacement phone. Every hour I don’t have my phone, I lose money because that phone is my main point of contact for my customers. They refuse to make this right & could care less what their incompetence is costing me
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Author
Pros
  • Website to submit claim is easy
Cons
  • Misinformation
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Review #1594729 is a subjective opinion of poster.
0 comments

Asurion - 55in tcl tv

1.0
Details
My tv quit ihad a smart tv. Y'all sent me a regular tv!
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Author
Cons
  • Way they are handling their warranty
Reason of review
Order processing issue
Loss
$220
Preferred solution
Want a smart TV like I had!
Review #1591025 is a subjective opinion of poster.
0 comments

Asurion - Terrible service

I got an email saying a new device was shipped, only I never asked for service and it’s being shipped to some address I never heard of. Called them upset and they have done nothing after stating shipment would be stopped. Funny UPS shows it was delivered. This company sucks
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Author
Pros
  • No pros all a con
Cons
  • Total con job
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Full refund
Review #1590844 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased asurion insurance on my fridge with the home depot protection plan. I had faith that should i need their help they would have me covered. I haven't had a working fridge for two months. I have dealt with numerous supervisors and put out around 50 calls. I...
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Author
Cons
  • Failed insurance
  • Bad customer service
  • Failure to repair or replace
Reason of review
Poor customer service
Loss
$1300
Tags
Review #1590162 is a subjective opinion of poster.
0 comments
First time to open a claim and all of the information that the lady on the phone gave us was bull. A week later called to find out the status of claim because I didn't receive a call or email like I was told. I was then informed that a company accepted the repair and...
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Author
Pros
  • Cant think of any
Reason of review
Poor customer service
Review #1589741 is a subjective opinion of poster.
0 comments
The insurance company first told me that i had to send my phone over and wouldn't get my phone back between 3 business day then i talked to verizon and they said they could do it in the same day repair. I called the insurance again to see of they could send me to the...
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Author
Cons
  • Misrepresentation of service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1589218 is a subjective opinion of poster.
1 comment
1.4
Details
Turned in my phkne for a cracked screen but once their technician got it of course he found something else wrong with it. Some *** about power cycling is their reason and now that they have sent me the phone wikm charge 200 instead of the 30 was originally charged....
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Anonymous
#1717281

This insurance is a complete waste of time. They used to be a good insurance company but now the rules have changed and it's just a waste of your time and money to purchase th...

Author
Cons
  • Took my money and will do what they said they would
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Review #1587088 is a subjective opinion of poster.
0 comments

Asurion - Simple Question

I have moved to the UK. Still have the same phone. No longer with Verizon. Is Asurion still valid or does it cancel when the account is cancelled?
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Author
Pros
  • 2 day delivery service
Reason of review
answer a simple question
Preferred solution
ignore the whole thing
Review #1586995 is a subjective opinion of poster.
1 comment
1.0
Details
First, Asurion customer representatives are trained to give false promises and to be super rude with clients. I purchased my LG refrigerator from JCPenny along with 5 year Asurion warranty. Recently I had an issue with it. I made over 10 calls with Asurion and I ended...
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Anonymous
#1717284

You might as well take your money and tear it into little bitty pieces and throw it into the wind because that's just about how much service you're going to get from them. Jus...

Author
Review #1585536 is a subjective opinion of poster.
0 comments

Asurion - Pissed, treated like a idiot

1.0
Details
Not only was i placed on multiple holds but was repeativly treated like a idiot by the rep due to there inferior phones. The rep sounded muffled and was extremly hard to hear. Extremly dissapointed in not only the reps behavior but in the company as *** 10 days till i see my new phone. #what a joke
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Author
Cons
  • Belittling
  • Crappy communication system
  • Worst customer service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1585302 is a subjective opinion of poster.