filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!! The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site. If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.
116 comments
"ASURION WIRELESS INS 8666672535 TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-2535 and request that they cancel the transaction before it's authorized. So I called the...
View full review
Anonymous
#1695045

I HAVE BEEN A LONGTIME VERIZON CUSTOMER, PAID INSURANCE OVER 10 YEARS. i LOST MY PHONE BEING A DISABLED VET. I RAN CLAIM CHARGE WAS $149.00 FOR A OLD S7 I SEEN ON EBAY FOR $55...

Author
Location
Houston, Texas
Loss
$99
Review #481646 is a subjective opinion of poster.
28 comments
Asurion - Unauthorized charges to my account
On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38 ASURION WIRELESS I 8666672535 I called the number 866-667-2535 and a recording came on that said...
View full review
Anonymous
#1544903

8/22/18 - I just received an alert on my phone of suspicious charge on my account. Checked on it & there were 2 charges from Asurion Wireless Insurance / AT & T bill payment t...

Author
Loss
$597
Review #436421 is a subjective opinion of poster.
11 comments
We bought an extended warranty for a refrigerator we bought at Home Depot. After a year, when the fridge was no longer cooling, I called Asurion to schedule a repair. They scheduled a "repair appointment" for me but, when I called the repair shop that they had...
View full review
Anonymous
#1620466

I renewed my Home Depot warranty through their Asurion company in March 2018. As of today, December 2018, I can't get service for my washer because they haven't updated the Ho...

Author
Cons
  • Company policies are customer unfriendly
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Review #1033528 is a subjective opinion of poster.
0 comments
1.0
Details
Asurion - The WORST COMPANY I have ever dealt with
Asurion - The WORST COMPANY I have ever dealt with
Asurion - The WORST COMPANY I have ever dealt with
Asurion - The WORST COMPANY I have ever dealt with
Asurion - The WORST COMPANY I have ever dealt with
It started on march 8th of this year and today is the 26th and has still not been totally resolved. I can't begin to tell you the frustration, stress, job loss and hours of time this unprofessional company has caused me. I will never purchase another phone that costs...
View full review
Author
Review #1500049 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
Asurion - Illegal Business Practices--Didn't Honor Warranty Terms
Asurion - Illegal Business Practices--Didn't Honor Warranty Terms
Asurion - Illegal Business Practices--Didn't Honor Warranty Terms
Asurion - Illegal Business Practices--Didn't Honor Warranty Terms
I purchased an iphone through Walmart along with an extended warranty/protection plan, with Asurion as warrantor. The iphone's audio stopped working after only 7 months and Asurion sent me a refurbished phone replacement that was defective. Immediately after receiving...
View full review
Author
Cons
  • Failure to honor warranty terms
  • Worst customer service
  • Unlawful business practices
Reason of review
Not as described/ advertised
Review #1348988 is a subjective opinion of poster.
0 comments
1.2
Details
Asurion - Fraudulent Appliance Coverage
Asurion - Fraudulent Appliance Coverage
Asurion - Fraudulent Appliance Coverage
On June 20, 2015 I purchased a Samsung refrigerator from the Home Depot with their $150 extended warranty. I normally don't bother getting the warranty because I don't trust them, but this time I paid. In November 0f 2018 I called Home Depot extended warranty...
View full review
Author
Cons
  • Fraudulent practices
Reason of review
Extended warranty was a fraud
Loss
$998
Preferred solution
Full refund
Review #1546656 is a subjective opinion of poster.
2 comments
1.3
Details
Asurion - EXTREMELY DISAPOINTED
Asurion - EXTREMELY DISAPOINTED
Asurion - EXTREMELY DISAPOINTED
Asurion - EXTREMELY DISAPOINTED
I'm not the type of person to complain but this service has been EXTREMELY disappointing all the way through. Today I received my laptop back after having it sent and being repaired for a cracked screen. I sent it knowing that the light scratches on the cover wouldn't...
View full review
Anonymous
#1582852

Worst company. I had a similar experience

Author
Cons
  • Customer service
  • Negligence
Reason of review
Poor customer service
Loss
$389
Preferred solution
Deliver product or service ordered
Review #1267840 is a subjective opinion of poster.
0 comments
1.0
Details
Asurion - Damaged to couch not covered
Asurion - Damaged to couch not covered
Asurion - Damaged to couch not covered
Asurion - Damaged to couch not covered
I have been trying to get my couch repair the leather is peeling off and it said its covered but i send pictures still comes back denied. I call the customer service they said they would review it and it sounds like it should be covered..nope..i call the store i got it...
View full review
Author
Reason of review
Warranty issue
Review #1412343 is a subjective opinion of poster.
Resolved
1 comment
1.0
Details
Well, Where do I start?! I contacted this *** company back on 12/7 after filing a claim for an apple 6plus iphone. Was sent one the next day, BUT the screen was not working and malfunctioning so i could not even get into the phone. I called them, they apologized and...
View full review
Anonymous
#1614710

Another example of my reasoning behind never owning any cellular device. I'm too old and irritable to take on any more problems, issues, or expenses. I don't have enough time ...

Author
Location
Nashville, Tennessee
Cons
  • Being lied to by customer service
  • Unfair claim resolution
  • Difficult to contact
Reason of review
Poor customer service
Loss
$149
Preferred solution
I want my $149 back and all the money already paid to Asurion for past 4 years. JUNK
Tags
Review #1426523 is a subjective opinion of poster.

Contact Asurion Customer Service

Mailing Address:
Asurion
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts
0 comments

Asurion - Product Care Plan my ***

1.7
Details
Asurion - Product Care Plan my ***
Let's see, to start after always buying the so called care plans at Walmart that cover cracks, drops, and spills told " we don't cover that," when filling a claim. Then lied to about being refunded. Said show proof of purchase then ok it's approved and on way to you. Only to be told 2 weeks later I have to dispose of product now and prove it. Customer service can't even find terms and conditions for THEIR policy. *** one today actually tried to give me square trades as theirs. They don't keep records of transcripts. Just a scam. Worse part Google agrees.
View full review
Author
Pros
  • Profit of consumers loss
Cons
  • Did not solve my issue
  • Proof of purchase or proof of disposal
  • Delay tactics
Reason of review
Protection plans not honored and terms changed. claims are not handle with customers in focus but rather the profit of money by company.
Loss
$210
Preferred solution
Let the company propose a solution
Tags
  • Assurion Is A Scam
  • Walmart Care Plans
Review #1583086 is a subjective opinion of poster.