phone claim insurance service customer service replacement customer money screen replacement phone

Not worth the monthly payment very unreliable | Asurion review from Chicago, Illinois

1.0
Details
For the 4th time 2 separate phones I have scheduled to get screens replaced and get no shows from technicians. I have taken off work several times only for a no show to occur. Every time that I have called customer service has told me sorry lets reschedule or buy a replacement phone. I dont understand why I pay for insurance for 6 devices but have no guarantee that they will be fixed if they get damaged.
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Review
#1761238 Review #1761238 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Be aware they will drag out your claim for months. | Asurion review from Cherokee, North Carolina

1.0
Details
I had 3 years on a security camera system. It died less than 2 years. Sent it to them for repair, they never opened the cover, sent it back as repaired. Sent it back again, after hours of effort. They always want more details, even if you have sent receipts, they want them again... and again, and again. I almost gave up after totally wasting a lot of time, and stress. What one agent tells you, the next will contradict. Total scam.
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Review
#1760284 Review #1760284 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan

Run...don't buy the warranty. | Asurion review

1.0
Details
The idiot at HD pushed us into purchasing an LG refrigerator. So we bought the warranty. Three years later we wake up to a none cooling refrigerator. Guess...what...call HD...call LG....call forwarded to Asurion...a big run around. 11 days without a refrigerator and no one has come. Great way to do business...or screw people.
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1 comment
Anonymous
#1808276

They will send repair people after repair people until they find one to say it's your fault and then tell you to take a hikr

Review
#1760071 Review #1760071 is a subjective opinion of poster.
Product
Asurion Refrigerator Warranty
Reason of review
Warranty issue
Loss
$2500

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I've had nothing but terrible experiences with Asurion. They are terrible and have terrible customer service representatives and management. 12/4/2019 I called to get a new device because as we all know Asurion sends out refurbished devices. Well the one I had was...
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Review
#1756255 Review #1756255 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Run Around Answers
  • Defective Phones

Refund | Asurion review from Plainfield, New Jersey

1.0
Details
I was told I would get a refund after a terrible experience with them. I called today several times and once I spoke to someone they transferred me and got disconnected again. I want my refund. Its been over a month. They are awful to deal with no one knows what they are doing
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Review
#1756064 Review #1756064 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DON'T USE THIS COMPANY DO HAVE REPLACEMENT EQUIPMENT AS PROMISED!!!! | Asurion review

1.4
Details
I filed a claim and paid my deductible and Asurion sent me 2 phones without a charger. Each time I have called I have been given wrong information and the run around by customer service. They just make up rules that turn.out to be lies. The customer service agents are rude and unwilling to help a good paying customer. Very very unhappy
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Review
#1755692 Review #1755692 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Cant think of any
Cons
  • Anything involved with warranty replacements
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

Cancel your payments it’s a scam | Asurion review

1.0
Details
They continued to send me faulty refurbished phones
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Review
#1754481 Review #1754481 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Bad quality
1.0
Details
My phone broke on a Friday and I made a claim on the same day in the afternoon. I thought everything was complete and had even received at extra stating FREE MSG: Asurion- An insurance claim was filed for this wireless number. If you did not authorize this transaction,...
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1 comment
Anonymous
#1797429

No one should pay for this service. Save the money for a new phone if yours stop working

Review
#1745990 Review #1745990 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Idea of having insurance
Cons
  • Try to not follow what their contact states
  • Inability to file a claim in a timely manner
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Do not take this insurance | Asurion review

1.3
Details
Post/stolen phone at airport. I began a claim. A replacement would be sent when I was out of town. I asked for a later date, but I was told that I should just wait until I got home to finish the claim. I got home, now my device is ineligible for replacement. That is $270 down the toilet for 30 months of insurance.
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Review
#1745552 Review #1745552 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Poor customer service
Loss
$270
Preferred solution
Let the company propose a solution

Contact Asurion Customer Service

Website:
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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Latest Question

Asurion Questions
1.0
Details
Asurion was notified to cancel an appointment made by a non-custodial parent to the custodial parent's home when no adult would be present. Asurion refused to cancel the appointment. Technician entered the home with only MINORS present (keep in mind Asurion was told...
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Review
#1745456 Review #1745456 is a subjective opinion of poster.