Warner Robins, Georgia
Not resolved
1 comment

My college student daughter left her phone LG OPTIMUS in class and when she returned she could not do the pattern. Called Asurion and they tried to offer me a downgrade LG expresssion.

I declined then they asked me to send all kinds of documents and i did 3 times. now they are processing the claim but it will cost me $199.00 deductible. When i got the insurance no one ever stated that u would basically pay for the phone again. i have been with at&t for about ten years.

Have always had insurance on the phone and never filed a claim. this company is a rip-off

Product or Service Mentioned: Asurion Cell Phone Insurance.

Monetary Loss: $200.

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Sorry, how is it a rip off if the issue is that you were not told about the deductible? Common sense says you have a deductible doesn't all insurance?

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