Alpharetta, Georgia
Not resolved
1 comment

I had a phone shipped overnight to Texas to my daughter in college. I live in Georgia.

The next day the phone was on my doorstep. I called Assurion. The supervisor was so rude. I had to go to Fedex myself and pay $66.94 to have the phone shipped to my daughter in Texas.

I wanted to be reimbursed. They told me they could offer me a $25 gift card. So, I explained again how inconvenient they made this process. And, my daughter does not have her phone.

The representative said, well at least I have the phone, so it was delivered. Yes, BUT TO THE WRONG ADDRESS. I LIVE IN GEORGIA. MY DAUGHTER IS IN COLLEGE IN TEXAS.

THANKS ASURION. I AM EXTREMELY DISAPPOINTED.

SO I PAID A $200 DEDUCTIBLE AND $66.94 FOR SHIPPING AND MY DAUGHTER DOES NOT HAVE HER PHONE. YOUR SERVICE IS HORRIBLE INCLUDING THE CUSTOMER SERVICE.

Reason of review: Problem with delivery.

Preferred solution: Full refund.

Asurion Cons: Poor delivery service of products, Supervisor on the phone was rude.

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Anonymous
#1701921

Same thing happened to me

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