Same here. It took 3 replacement phones to get one that worked correctly.
Then that screen cracked just holding it and they charged $89 to fix it. TWO DAYS later it cracked again. Called and was told there was nothing they could do because the $89 screen replacement was our 2nd claim. Seriously, it was 2 days later not 2 years!
Plus, we were never told this was a claim or that they were cancelling insurance. I certainly could have had the screen fixed elsewhere for less than $89 and still had our insurance. I am so ticked off! Supervisor said they can go back and listen to the call but they can not let us know the result or re-instate our insurance.
I was told several times, there is nothing that can be done it's your 2nd claim. Some customer service...not!!!
Product or Service Mentioned: Asurion Cell Phone Replacement.
Reason of review: Problems with payment.