Not resolved
Customer service
Price Affordability
Value for money

I tried to submit the claim online, but it wouldn't verify my identity so it told me to call. I called and followed the agents instructions and emailed the info and waited.

Two days later I called back and was told that the first agent told me the wrong thing and my information wasn't received so I had to resend it, this time by fax. I sent it again and called back only to be told I had to upload it online. Really frustrating. The Program Details offer same day repairs.

I'm looking at a solid week before my phone will be fixed. They are only quick to take money.

Product or Service Mentioned: Asurion Claim.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

I didn't like: Worst customer service.

  • Att Cell Phone Insurance
Company wrote 0 public responses to the review from Mar 31, 2017.
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