State: Tennessee City: Nashville Product: Asurion Cell Phone Claim Clear all filters (5 of 126 reviews match)
filters
State:
City:
Product:
0 comments
1.0
Details
We have also met with a group of others who have had several of the same experiences with Asurion and we will be conference calling together this afternoon and I will be heading it up with making sure that all of them get on Google Reviews and all the same review &...
View full review
Author
Location
Nashville, Tennessee
Service
Asurion Cell Phone Claim
Reason of review
Poor customer service
Review #1409789 is a subjective opinion of poster.
0 comments

Asurion - Criminal Company

1.0
Details
These criminals do everything they can to reject your claim. They wasted 4 hours of my time and made me jump through hoops for 2 days before rejecting my claim. These type of companies are worse than dealing with the government or health insurance industry. Now that is saying something!! Horrible people!! Don’t make the same mistake, do not use their insurance service!!
View full review
Author
Location
Nashville, Tennessee
Service
Asurion Cell Phone Claim
Cons
  • Could not get straight answers
  • Misrepresentation of service
  • Bad customer service
Reason of review
Poor customer service
Review #1405553 is a subjective opinion of poster.
0 comments

Asurion - Absolutely horrible

If you don't have high blood pressure...you will once you have to deal with these {{Redacted}}. They will give you such a runaround, in hopes you give up. I'd like to know how many people actually did just give up, and buy a new phone. I don't have the time and patience to go into details AGAIN and AGAIN....
View full review
Author
Location
Nashville, Tennessee
Service
Asurion Cell Phone Claim
Reason of review
Poor customer service
Review #1230351 is a subjective opinion of poster.
0 comments
1.1
Details
Asurion has the WORST customer service I have ever experienced. I have paid for our 5 cell phone insurance for years and when it was time to submit a claim we have been lied to (they told us they would send us a new phone but they sent us a bad non working refurbished...
View full review
Author
Location
Nashville, Tennessee
Service
Asurion Cell Phone Claim
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1166587 is a subjective opinion of poster.
0 comments
1.0
Details
I've been paying for extended warranty on 4 iPhones for over four years and my first claim took 4 phone calls to Asurion, 5 calls to Att customer service and 4 trips To the nearest att company store. I had to begin the cancellation of my account that I pay nearly $300...
View full review
Author
Location
Nashville, Tennessee
Service
Asurion Cell Phone Claim
Cons
  • Did not provide purchased service
  • Having to restart process because of date error
  • Everthing
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1031177 is a subjective opinion of poster.