Asurion is ***. I dropped my LG Flex phone and called to submit a claim.
They first had the wrong type of phone attached to my account and required proof from me that I bought the phone I said I did. Secondly they tell you they will get back to you within 24 hours and let you "know" about your claim. These are classic stall techniques so they can keep from sending out a new phone.
THEY ARE FILTH as are all insurance companies.
I suggest that you do not buy insurance from this company as they are thieves. You can tell by the amount of complaints on this forum alone about these frauds.
Reason of review: Poor customer service.