We bought an extended warranty for a refrigerator we bought at Home Depot. After a year, when the fridge was no longer cooling, I called Asurion to schedule a repair.
They scheduled a "repair appointment" for me but, when I called the repair shop that they had "scheduled," I learned that their repair people were not actually available on that day (!) I was able to schedule the repair on a different day, but if I hadn't called, I have no doubt they would have filled that time slot. However, because the repair date was so far off, I called Asurion back to request a different company. They informed me that Asurion only has two(!) designated repair shops within 100 miles of our major metropolitan area (Tucson, AZ) and only one(!) of them was able to work on that brand of appliance (It was Samsung, not some obscure or offbeat brand!)...At no time was I informed that the appointment that Asurion made for me was a tentative appointment!
And I certainly could not have guessed that any reputable warranty company could have so few service contacts in a city. (What do people do who live in a rural area?!) I wasted so much time on this that I would rather just organize and pay for service myself, rather than buy an extended warranty again that is "serviced" by Asurion!!
Product or Service Mentioned: Asurion Protection Plan.
Reason of review: Warranty issue.
Preferred solution: Let the company propose a solution.
I didn't like: Company policies are customer unfriendly.