155 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

After 5 calls and being mysteriously disconnected once I had a customer service representative on the phone. I was informed by chat transcript the $29 screen repair program" was not an option" and I needed to mail in my phone or full replacement.

This is 100% FALSE. I am attaching chat transcript.

How is the company allowed to stay in business as a monopoly with their shady practices? Why is the CFPB not stepping in as there is clearly NO oversight on this companies actions.

I had a similar poor experience 2 years ago when trying to replace an I phone and they argued I had already replaced my phone, which was again, FALSE.

Reason of review: FALSE information provided.

Preferred solution: Let the company propose a solution.

Asurion Cons: Misinformation and deception.

Location: 11 Ocean Limited Way, Moncton, NB E1C 0H1, Canada

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Asurion Reviews

  1. 1111 reviews
  2. 186 reviews
  3. 53 reviews
  4. 30 reviews
  5. 51 reviews
Asurion reviews