Waldorf, Maryland
Not resolved

Asurion insurance charges $11 a month with a $200 deductible for loss or damaged phones. I filed a claim for my Iphone 6 Plus 64GB on July 23, 2016.

I had to disable a feature so I called back on July 25, 2016 to complete the claim. I was advised that they have no Iphones in stock and will not be able to provide a date for back-order.

The representative proceeds to tell me to go buy the phone at retail price (over $500) and they may reimburse in 10 days. This is unacceptable for a service paid for by the consumer.

Product or Service Mentioned: Asurion Claim.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Price reduction.

Asurion Cons: Poor delivery service of products, Would not honor the contract.

  • I Phone Insurance
  • Asurion Scam
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