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On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38 ASURION WIRELESS I 8666672535 I called the number 866-667-2535 and a recording came on that said i authorized these charges on my account. I don't even have any account with Asurion and I was furious that they would charge my account 3 separate transactions totaling almost $600 and I have no affiliation with them.

I immediately looked them up online and called 888-881-2622 and spoke to Toya who looked in their system and did not find any account with my name or telephone number, I told her that this was fraud on my account and this was my rent money taken out of my account and needed to speak to someone that could reverse or stop these charges so my rent payment will go through, she connected me to Lucy who was no help at all and said she will escalate to Asurion fraud department and have someone call me back, no one has called me back. I went to my bank to cancel my debit card and they told me the payments were pending on my account and even though they capture the amounts they had not posted they were still pending. They would not be able to submit the fraud case until the payments actually went through. so I called Asurion again and spoke to Rodolfo and told him that i needed to speak to someone in accounts payable that can look for these payments being applied to Asurion on the date and time i have them and cancel these transactions so my funds will be back in my account, he also verified that i did not have any affiliation with Asurion, no account in my name and transferred me to Lucy again, not accounts payable.

I told Lucy that I just went to the bank and they told me that these unauthorized charges were in a pending status and I need someone in accounts payable to reverse these charges and put my money back in my account, she said that a fraud claim has been filed and the number is 118576 and being put in today, I told her that she did not provide this information to me when I spoke to her earlier, she said someone will call me and as of this afternoon at 6:00 PM no one has called me. I just called again at 6:00 PM and just spoke to Quinton and asked him to connect me to someone in accounts payable so that this can be resolved today. I advised them that I will contact the president of the company next and will escalate this and call them daily until this is resolved, I have now been on hold for 7 minutes. Finally spoke to Roxann who verified that they received the funds from my account on Saturday and i will have to submit a fraud claim through my bank to get the funds back and she just told me that their investigation will take months and no one is going to call me back to confirm that the fraud case is settled.

THIS COMPANY JUST TOOK MY RENT MONEY OUT OF MY ACCOUNT AND I AM FURIOUS BECAUSE THE BANK SAYS THEY WILL NOT BE ABLE TO GET MY FUNDS BACK FOR 7-12 DAYS AND ASURION IS TELLING ME THAT THEY CONFIRM RECEIVING THESE UNAUTHORIZED PAYMENTS AND CANNOT REVERSE MY FUNDS BACK TO ME AND NO ONE IS GOING TO CALL ME REGARDING THE FRAUD CASE. THIS IS ILLEGAL AND HOW ARE THEY GETTING AWAY WITH THIS. NOW I HAVE TO CLOSE ALL MY AUTOMATIC PAYMENTS, ILL HAVE TO PAY LATE CHARGES FOR RENT IS IT DOES NOT GO THROUGH AND BANK CHARGES FOR PAYMENTS THAT WILL COME THROUGH SINCE I WILL NOT HAVE ANY FUNDS UNTIL I GET PAID AGAIN ON THE 15TH.

THIS IS ILLEGAL AND HOW ARE THEY GETTING AWAY WITH THIS. PLEASE SHUT THIS COMPANY DOWN!!!

Product or Service Mentioned: Asurion Claim.

Monetary Loss: $597.

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Anonymous
#1544903

8/22/18 - I just received an alert on my phone of suspicious charge on my account. Checked on it & there were 2 charges from Asurion Wireless Insurance / AT & T bill payment totaling $159.

I am not an AT&T customer and have nothing to do with their Asurion Wireless Insurance.

My bank is working on reversing the charges, voiding out my bank card and investigating this matter for me thoroughly. Somebody is getting charges placed on them for this attempted theft.

Anonymous
#1377255

they charged our account 1600 and couldnt even help me, i told the guy i could lose my home i just need to know what this company is, he said,, i dont give a fu** if u lose your home. it was tbe most unprofessional scamming im so upset, they are horrible people who take all ur money and if u call they curse at you

Anonymous
San Antonio, Texas, United States #1344110

the same fraudulent charge was levied against my credit card.

Gobsmacked by this brazen effrontery here in San Antonio. Is there Russian collusion with Asurion?

Anonymous
Smyrna, Tennessee, United States #1332289

Just happened to me!!

Anonymous
#1167800

Contact the CEO to resolve. I did.

Anonymous
to Anonymous Dallas, Texas, United States #1212184

What is the #?

Anonymous
to Anonymous #1501335

What is the name of CEO and number

Anonymous
#1167559

I was just charged $149 from these people. I've never even heard of this company and I'm getting charged by them?!?!

WTF??? How did they get my information???

Anonymous
#1110555

Asurion charged $149 on my credit card. I've never heard of them before.

Total security breach.

I called my credit card company, started dispute and cancelled my card.

When I called Asurion, the woman said "someone name Mickey in NYC used my card to purchase their insurance policy and got a brand new iphone6". Really?

My name is not Mickey and I live in West coast.

Since when do insurance company happily assist customers who's name & address don't match their credit card?

Anonymous
#1105715

Feb 2016 - Asurion charge of $169 to my mastercard. My bank caught it and notified me and said they will investigate and clear the charges. I also never heard of this company except that they are associated with FRAUD.

Anonymous
#1007733

I got msg from my chase alert on July 14 2015 that there is a charge of $149 from Asurion wireless Insurance. I ask my husband if he use this service and he say no.

so I call to the credit card company and tell that it's unauthorized charge. the bank close my a/c and file this charge frued. he say I don't have to pay for it, and will send me new card. how can these kind of thing happen?

I mean someone just charge your card.

and now I will have to change a new card.

Anonymous
#985572

Asurion Wireless took $199 out of my account on 5/14/15. This was budgeted for groceries and gas for my family for the next 2 weeks, and they took it.

I called the bank on Saturday when I saw it online... after a long time on hold the lady said the same charge had been attempted on the 12th, but it bounced off because I hadn't that much in my account. I got paid on the 14th, deposited money in the account and bam they came back again and took it.

It sounds from here that calling Asurion is a waste of time; I'm going to the bank first thing on Monday morning to see if they can get my money back. The *** federal government got their fingers in 10,000 things they shouldn't, but cannot do one of the biggest jobs they should be doing, which is to police and shut down these interstate ripoff artists.

Anonymous
#977054

I noticed an unauthorized charge on my debit card for $99. Emailed to Asurion and got a reply asking me to call them on the next business day.

But since I don't want to give any info to this company I decided not to call them. I also read that it takes several months and many phone calls to resolve it through them directly. I don't have such energy or time. So I immediately called my bank, cancelled my card, and filed a dispute.

While I'm getting a replacement card, I told my bank to block Asurion from now on forever. As others expressed, I want to see them busted, but it seems that collective law suit action is needed.

Anonymous
Maplewood, New Jersey, United States #932257

Just noticed the $169 pending charge today. Credit card company can't do anything about it as it's in the pending state.

They put an alert on it to dispute it immediately should it go through. I can't believe this company is allowed to run this scam uncontested.

Anonymous
Virginia Beach, Virginia, United States #928766

Asurion charged my credit card two times - each for $169. Not even 'insured' by them.

Security breach somewhere. This is fraud.

Anonymous
#920603

another 169.00 dollar charge here! - dec 22 they hit my card.

I have no current accounts with them and did not authorize anything.

Definate fraudulent activity going on at this company. I am reporting to the FBI cyber crime dept and also the bank.

Anonymous
Denton, Texas, United States #916114

December 15, 2014 - This company just took $99 from my account without permission. No idea how they got my info.

I keep my debit card and check book in my possession at all times.

Reported it as fraud to my bank and hopefully getting resolved soon. This piece of *** company needs to be taken down.

Anonymous
Eubank, Kentucky, United States #893902

The same thing happened to me today. This must have been going on for a long time.

It is my understanding (which of course could be wrong) that it is a breech in Wal Mart security.

I check my debit/checking account online daily, so I caught it right away and called my bank and told them not to authorize payment. I too tried to call Asurion and like many others are saying, they keep hanging up on me.

Anonymous
#868048

They just charged me for $199 and $99. I have never used their service. This is Crazy.

Anonymous
Richmond, Virginia, United States #830987

i was able to resolve my issue by contacting the bank, and they put me on conference call with asurion. i am sure i received much better customer service that way.

they did however ask for my full credit card number and I made very clear that i was cancelling it.

They resolved my issue quickly, but it's obvious that this was part of a much bigger problem. Surely it's possible for merchants to know if the name on the account matches the credit card--they told me the person's first name who'd used my card and it was nothing like mine.

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