On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38 ASURION WIRELESS I 8666672535 I called the number 866-667-2535 and a recording came on that said i authorized these charges on my account. I don't even have any account with Asurion and I was furious that they would charge my account 3 separate transactions totaling almost $600 and I have no affiliation with them.
I immediately looked them up online and called 888-881-2622 and spoke to Toya who looked in their system and did not find any account with my name or telephone number, I told her that this was fraud on my account and this was my rent money taken out of my account and needed to speak to someone that could reverse or stop these charges so my rent payment will go through, she connected me to Lucy who was no help at all and said she will escalate to Asurion fraud department and have someone call me back, no one has called me back. I went to my bank to cancel my debit card and they told me the payments were pending on my account and even though they capture the amounts they had not posted they were still pending. They would not be able to submit the fraud case until the payments actually went through. so I called Asurion again and spoke to Rodolfo and told him that i needed to speak to someone in accounts payable that can look for these payments being applied to Asurion on the date and time i have them and cancel these transactions so my funds will be back in my account, he also verified that i did not have any affiliation with Asurion, no account in my name and transferred me to Lucy again, not accounts payable.
I told Lucy that I just went to the bank and they told me that these unauthorized charges were in a pending status and I need someone in accounts payable to reverse these charges and put my money back in my account, she said that a fraud claim has been filed and the number is 118576 and being put in today, I told her that she did not provide this information to me when I spoke to her earlier, she said someone will call me and as of this afternoon at 6:00 PM no one has called me. I just called again at 6:00 PM and just spoke to Quinton and asked him to connect me to someone in accounts payable so that this can be resolved today. I advised them that I will contact the president of the company next and will escalate this and call them daily until this is resolved, I have now been on hold for 7 minutes. Finally spoke to Roxann who verified that they received the funds from my account on Saturday and i will have to submit a fraud claim through my bank to get the funds back and she just told me that their investigation will take months and no one is going to call me back to confirm that the fraud case is settled.
THIS COMPANY JUST TOOK MY RENT MONEY OUT OF MY ACCOUNT AND I AM FURIOUS BECAUSE THE BANK SAYS THEY WILL NOT BE ABLE TO GET MY FUNDS BACK FOR 7-12 DAYS AND ASURION IS TELLING ME THAT THEY CONFIRM RECEIVING THESE UNAUTHORIZED PAYMENTS AND CANNOT REVERSE MY FUNDS BACK TO ME AND NO ONE IS GOING TO CALL ME REGARDING THE FRAUD CASE. THIS IS ILLEGAL AND HOW ARE THEY GETTING AWAY WITH THIS. NOW I HAVE TO CLOSE ALL MY AUTOMATIC PAYMENTS, ILL HAVE TO PAY LATE CHARGES FOR RENT IS IT DOES NOT GO THROUGH AND BANK CHARGES FOR PAYMENTS THAT WILL COME THROUGH SINCE I WILL NOT HAVE ANY FUNDS UNTIL I GET PAID AGAIN ON THE 15TH.
THIS IS ILLEGAL AND HOW ARE THEY GETTING AWAY WITH THIS. PLEASE SHUT THIS COMPANY DOWN!!!
Product or Service Mentioned: Asurion Claim.
Monetary Loss: $597.