On Monday, July 22nd, my husband logged onto our bank account to just do a quick reconcile..saw that on July 19th, three charges for $175.00 (totaling $525)from a company called "Asurion" in Tennessee(we're in Oregon,never have been to Tennessee), had pending debits using his debit card down to the number. After some quick investigating, found out Asurion is suppose to be a Cell phone insurance company with REALLY BAD customer service, I might add.
Husband's cell is provide by his employer 100% free to him as it is viewed as a work tool and they pay 100% of the bill and have for roughly 6 years now. My cell phone is my own and I opted to not elect cell phone insurance when I got my plan with Verizon over 2.5 years ago. I even called Verizon and had them send me a confirmation email of this fact- no cell insurance. So we immediately called the bank, had his card cancelled and they removed the three charges and started a fraud case..today (7/24), I see that late yesterday(7/23) Asurion got a single charge of $175.00 through as a "Non-pin" authorization.
I now have less than $90 in my account and a life pretty much on hold. If something clears, there will be NSF fee's too of about $40.00 a pop. My bank says any NSF fees will also be waived (after the fact though) but this doesnt help me now.
I have kids to feed. And since I DO NOT have an account with Asurion, I can't get any one there to help me.I'm soooo pissed!!!
Product or Service Mentioned: Asurion Cell Phone Insurance.
Monetary Loss: $215.