Not resolved

I could write a book of all the trouble I have had with Asurion. I have set on the phone more than a few times for over a hour.

I have been ACCIDENTLY hung up on several times. I have been transferred more than a few times. I have been given two numbers to call to correspond with Wal-Mart Asurion directly. One was 1-855-553-4240.

Then after getting a response that says that number has been disconnected. I called back then I was given another number of 866-653-4201. It went to a Verizon Conference call telling me to wait to join in. Finally I get a number that is correct 1-877-968-6391.

I purchased a plan from Walmart when they first started the Extended Warranty Program. It was great. When my phone broke I went online and started the claim that took about 2 minutes to do. They sent me a UPS label through my email instantly and after the phone was sent out I had a credit in my account the same day that they received it.

Understand it's a totally different company.

You are in for a ride now if you purchase one from this company. Don't believe me look at the reviews besides mine.

Product or Service Mentioned: Asurion Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews