Jacksonville, Florida
100% full Resolved

Update by user Nov 07, 2014

I would like to say that Walmart/Asurion has done right by me.I have received an E-Card for the amount that I paid for my All-In-One Acer Computer.

I am very satisfied and happy that they did decide to refund me my money. Even though I still have to purchase my new computer at a Walmart or Sam's Club it's okay.

This computer had lasted me about a year and I think most of the products that are sold by Walmart are okay, just make sure you are buying "New" and not "Refurbished".

Thank you Walmart for refunding me my money.

Update by user Nov 06, 2014

I called Asurion's Customer service # and spoke with "Jackie" @ 3:16 p.m.since I told her I was inquiring about a refund for my computer because I sent it in twice and it was not fixed, she told me I she was transferring me to the correct "Department".

I ended up on an automated line which hung up after it told me that I had to go online and file my claim. I called back @ 3:17 p.m. and who is on the line? "Jackie" again!

I got mad at her and told her I wanted to speak to a person and not to transfer me to an automated line again or will keep calling back, she still transferred me to an automated system and I called back again @ 3:20p.m.. I spoke with a "Justin" who by the way, didn't bother to tell me his name until I asked him. He didn't ask me for any information, not for my service request number, phone#, nor my name! He just asked what I needed help with and I told him and he said that my claim was just turned in to be reviewed yesterday and that I should hear from someone by Monday or Tuesday because they "think" the damages were from shipping!

what a laugh! look at the pictures above, does that look like a shipping damage to you? It would only look like a shipping damage if the computer wasn't shipped in a box !

I don't know what these people are trying to pull, but I am sure glad I have taken all kinds of pictures of my computer before and after I sent it.I think next time I will get my computer from a place that does their own repairs so I don't have to ship my computer out to anyone.

Original review posted by user Nov 03, 2014

My All-In-One Computer crashed.I filed a claim and was sent a box w/instructions to file my claim.

Related: Another ripped off Asurion customer

It was fixed in about a week & 1/2! Yeah right. My computer was sent back to me with damages, a different serial number label,(the serial# was correct, but you could tell it was reprinted). And within a week, computer crashed again.

Sent it back again and it came back worse! Both corner of computer are damaged, looks like they pried off the silver rim and the screen right hand corner has a white light streak. My computer is my lively hood as I work from home. I called as soon as I saw all the damages on my computer and was told someone from "Recovery" would call me in 3-5 weeks?

I am so upset right now and all I want is my money back. I paid $699 for this computer and it was in great shape until I sent it to get it fixed.

Why should I have to wait 3-5 weeks for something these people that messed up my computer did?The attached pictures shows all the damages done to my computer.

Review about: Computer Repair.

Review #553777 is a subjective opinion of a user.

Customer service
Price Affordability
Diversity of Products or Services
Reason of Review / Monetary Loss Warranty service was very lousy / $699
Preferred solution Full refund

Had an Experience with Asurion?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Toronto, Ontario, Canada #1020956

Your a *** bimbo, is english your 2nd language ? your also on the wrong site for complimenting ASURION or walmrt, ***.


I had an issue with a large elliptical machine, I needed service on one of the parts I called Asurion because I had a 3 year warranty which was very economically priced, they had no one n my are to service it so the rep issued a full refund via Walmart gift card within an hour. Needless to say this was exceptional service and I am completely happy with the choice I made to get the extended warranty. Thanks Asurion, keep up the good work!

You May Also Like

Joy Systems - You Get What You Pay For Joy Systems "Purchased a refurbished Dell Optiplex 755 from Tiger Direct Business. The price and its use/need was too good to pass up. It was advertised to have 4 GB DDR2 memory...." Read more Lenovo cheated on me, NOT GETTING REFUND OR REPLACEMENT,  Lenovo is the worst company with the worst support ever Lenovo "List of all issues found with this Laptop at various time Touchpad RAM Frequency Dedicated Graphic Memory Top Case Bottom Case WIFI Device DVD Hinge Auto Restart Lenovo did not..." Read more Asurion Apple Ipad 2 Tablet Review Asurion "I lost my ipad air2 on jan/22/2017.I claimed and received one replacement with scratches on jan/24/17,so i called them and again received the damaged one.So,when I called again and they..." Read more Worldwide TechServices - ABSOLUTELY DESTROYED MY ALIENWARE $3500 COMPUTER!!! Worldwide TechServices "The first guy came and fixed the laptop but damaged it cosmetically. Then they sent a completely nasty bizarre fellow to do a very simple job. He took apart the..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more Swagway - Purchased for Christmas. My son had ridden his x2 hover board a total of maybe 2 hours. Swagway "My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway..." Read more Lending Club - Slow confusing process with absolutely no communication Lending Club "I am currently around two weeks since our application. We decided to give Lending Club a try, pre-qualified for a loan, submitted all requested documentation immediately upon request. After a..." Read more