This whole thing started back in 2007 when we got a Xbox 360 from walmart @ xmas for our kids and got the 2 years Extended Warranty from "WARRANTY LOGISTICS"/ASURION for the gaming system.
It started giving us trouble 6/5/09. We had 3 RED rings but not the RED rings of death, it was sent in for repair. It was repaired and returned on 6/18/09 no problem.
On 03/10/10 our son came to us his screen went green,red,blue "no video". The warranty company had to mail us the ups label as there customer service rep "COULD NOT SPELL CABLE the ending to our email address". We shipped the unit back again after waiting for the snail mail 3/22/10 for the ups label repaired and returned on 4/12/10.
On 10/26/10 our son came in and told his Xbox 360 tray was sticking and not opening, the fans running on high all the time. Sent back for repair 10/29/10 repaired and returned on 11/17/10 no problem.
On 12/09/10 our son again came to us screen had turned blue,green,red then nothing just blank "no video". Sent in again for repair, at this time the customer Service person told us it would be out of warranty before it was returned SO we bought a another 2 Year Extended Warranty on 12/10/10, as we had had no problems up to this point. Ok, no problem, repaired and returned
On 1/8/11 with a new Extended warranty sent back again same Problem green,Red,blue then NO video repaired & returned on 1/24/11.
On 2/18/11 same thing happened again green,red,blue "No video". Again after this Return the Customer server person (yes we have all their names and YES we document EVERYTHING & have the Paper copies to back it up) told us it would be Replaced under the 4 times and your out "LEMON LAW CLAUSE" for the video problem.
During this time Xbox had changed the Styles of the Console and our 120 GIG hard drives would no longer FIT the NEW Xbox 360, however they DID NOT Replace it they sent us a check for the Original Price of the Xbox in 2009. This does NOT COVER THE COST of a new Xbox 360 nor do Any of the 3 120 Gig Hard drives that I had purchased for our kids fit in the new console.
We have called to the Warranty Logistics/Asurion regarding the fact that the check that we had received will not cover the cost to replace the XBOX and the fact that we still have 18 months left on the warranty that we had just purchased for the XBOX that they had sent us a check to replace. The only response that was received from Warranty Logistics/Asurion (and my wife spoke with a supervisor regarding this as well) was that they have fulfilled their contract once they sent us the check for our original purchase price. The warranty that we had just purchased is now null and void and cannot be transferred to another unit.
In our opinion Warranty Logistics/Asurion has taken the easy way out of this situation by only refunding the original purchase price and not replacing the console instead. I do understand that the consoles have been changed by Microsoft and not this company, however the unit should have been replaced with something comparable to the unit that we have lost and not just a check that does not even cover the cost to replace the unit, let alone the 3 120 GiG hard drives that also will now need to be replaced. Our kids have been saving their games for years on these hard drives, and now everything that they have worked for and saved is just gone. How is that right??????
All of this is besides the point that there has been 6 months worth of live gold membership (times 3) lost while Warranty Logistics/Asurion had this unit in for repairs. Per Warranty Logistics/Asurion I needed to contact XBOX for this, per XBOX I needed to contact Warranty Logistics/Asurion about this issue.
This also posted to Warranty Logistics and Asurion.com as well as walmart.com
Product or Service Mentioned: Asurion Warranty.
Monetary Loss: $184.