Houston, Texas
Not resolved
1.0
Details
1 comment

worse customer service ever people are rude and hang up on you after leaving you on hold for an hour, do not explain the terms and condition, and would not send me my original device, they wanted me to keep the temporary phone they sent me.

worse experience ive ever had.

they didnt have my original device in stock and due to me being a salesman i need my phone 24/7 and i agreed to recieve a temporary device till they get my galaxy s7 edge and now they do not want to give me my original device that i paid for and not to mention there is a recall on the galaxy note 7 and i do not want to get the phone blown up in my pocket or around my children. havnt you heard of customer safety???????

Product or Service Mentioned: Asurion Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Asurion Cons: Worst customer service, Failure to deliver according to their contract, No return calls, Criminal business practices.

  • Poor management skills
  • Poor Assurion Customer Service
  • Asurion Fake Replacements
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Anonymous
#1216879

Asurion dont give temporary phones you must have agreed to take the comparable model

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