I filed a claim with them for my broken i phone. They told to me that I need to download and sign it on the affidavit form and I have to download it from Asurion website.
Unfortunately, I am unable to download that form. Whenever I speak to the customer care people, every time they are giving me an irresponsible answer.
I am still waiting for their response and hopefully, they may able to resolve this issue in a week or two. Asurion people directed me to go to att store and att store people are directed me to talk to Asurion people. What a circus.
Unfortunately, both the Asurion and att customer care people are not friendly at all. They both are just trying to escape from the issue.
Product or Service Mentioned: Asurion Customer Care.
Reason of review: Poor customer service.