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Customer service
Diversity of Products or Services
1 comment

I broke and dropped my iphone 6, the phone was on backorder and the rep I first spoke with told me they would have it in stock within 3-5 business days. It's been 3 WEEKS.

Spoke with FIVE different rep's they were not negotiable on the deductible which to me is very poor customer service, I pay monthly for this insurance and I have been without a phone for 3 weeks! It's better to just buy Apple care than deal with them they were completely unhelpful!

Now have to purchase a new phone in full retail price, send them the reciept and they will send me a check minus the deductible. joy.

Review about: Asurion Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

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Hamilton, Ohio, United States #955753

Did they ever pay you back for the new phone you had to purchase?

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