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I sent my Pixel XL2 in for a screen replacement for 29.00 my phone was returned unrepaired with additional damage to the back I called and was told that was the way it was received and they were not going to honor my claim so after several calls trying to resolve this after I was told they take photos and it goes through an extensive process before they perform the repair to include pictures of the phone .

I asked for the pictures of the phone and of the envelope to which they replied they could not share those with me . What is the deal it is a phone not a top secret document . So be sure to take pictures of your phone before you send it off for any warranty repair or assurion will do what ever they can to screw you over

Brian T Etchells

Morrisville North Carolina

Product or Service Mentioned: Asurion Cell Phone Part Replacement.

Reason of review: Warranty issue.

Monetary Loss: $949.

Preferred solution: Deliver product or service ordered.

I didn't like: Cannot prove shipped phone in your envelope, Not honoring replacement contract, Fraud, Fact they did not have to show burden of proof of the damage.

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